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Before you buy
How is SpotOn Virtual Fence™ different from other containment systems?
SpotOn is the most comprehensive dog safety system on the market today. Unlike traditional containment systems, SpotOn
• Does NOT rely on buried wires or base stations
• Does NOT need professional installation or proprietary batteries
• Includes a handy app that provides escape notifications, status updates, location tracking, and easy fence management on your smartphone
• Relies on three global navigation satellite systems so you can store up to 10-fences at a time so you can take your pup and his fence anywhere. Also with cellular connectivity, you can locate your dog at the touch of a button!
SpotOn uses GPS technology so you can create fences that are unaffected by weather, steep or rocky terrain, and power outages.
SpotOn also offers a unique approach to training and two sets of varying audible tones before so dogs are only corrected after they have been traveled through roughly 15 feet of warning area.
Here's how SpotOn compares to other wireless fences.
* systems do not keep the dog contained, only provide an alert when the designated safe area has been breached.
How does the SpotOn Virtual Fence system work?
SpotOn uses three satellite systems (GPS, GLONASS, Galileo) to create a reliable containment area for your dog—these are the satellites the FAA and US military uses for navigation, not the ones that power satellite TV and radio.
Simply walk the perimeter with collar in hand to create a secure containment area of nearly any shape and size—from .5 acres to 1000 acres.
In the unlikely event your dog breaches the containment area, the SpotOn System will automatically track his whereabouts—providing you with updates every six seconds, his location and proximity to you as well driving directions to his location. If it’s a quick slip and he comes right back, he will never receive a correction for coming home.
Learn more about how it works.
Will SpotOn work in my yard?
SpotOn works best on properties ½ acre and above. For your pup to have the best experience with his GPS fence, he needs enough room to run free.
SpotOn’s alert tones begin 10 feet inside the fence boundary, giving your pup plenty of time to hear the sound and turn around. If you have a small property, 10 feet on each boundary can limit the space he has to run free. That’s why we recommend that your dog has at least 80 feet of free space to run and play at your fence’s narrowest point (which will leave 60 feet for your pup to run).
Additionally, because SpotOn is a GPS fence, there may be a slight shift in the fence boundaries. This shift is a natural phenomenon known as GPS drift. GPS drift occurs with all GPS products. It can be more noticeable in areas with tall structures (like in the city or in a neighborhood where the houses are close together). In an open area, GPS drift is about three feet. Add in tall buildings that block individual GPS signals, and you may experience GPS drift of up to 12 feet.
For your dog, GPS drift isn’t an issue; he is trained to the tones and will turn back to the center of his fence when he hears them (this also makes traveling with SpotOn a breeze). When GPS drift lands your fence boundary in the neighbor’s property or the road, there can be challenges with safety or angry neighbors so it is important to account for potential drift by creating a 15-foot buffer zone around hazardous areas.
The SpotOn Virtual Fence costs $1,495. Though you will need an individual system for each dog in your family, the cost does not increase based on the size of your property (unlike traditional wireless solutions). An automatic 15% discount when purchasing two or more systems at a time.
Financing options are also available through Bread with monthly plans for 12, 18, or 24 months*. You can see more details here.
Optional Connectivity costs $6.95/month (after a 60-day free trial) allows you to receive escape notifications, status updates, track your dog, and manage your maps from your smartphone. Connectivity uses AT&T and T-Mobile networks (and works with your phone on any carrier). Because the SpotOn collar is like a smartphone for your dog, both the collar and your smartphone must have a cellular connection in order to receive notifications and track your dog. To use the SpotOn system as a containment solution only for your dog, you do not need to have a cellular connection.
*The term is for a loan to finance a purchase. Rates range from 6.99% to 29.99% APR, resulting in, for example, 24 equal monthly payments of $45.22 to $55.91 per $1,000 borrowed. Your terms may vary and are subject to credit approval. Bread® loans are made by Cross River Bank, a New Jersey Chartered Bank, Member FDIC."
Will the SpotOn collar fit my dog?
The SpotOn Virtual Fence collar currently comes in two sizes: Medium, for dog’s with neck sizes 13” – 17” and Large, for neck sizes 17” – 24”.
Measuring is simple!
1. Find a flexible measuring tape or rope that can be used to measure the circumference of your dog’s neck, just above where his regular collar sits.
2. Place the measuring tape snug against your dog's neck, above their regular collar, with one or two fingers placed between the measuring tape and the dog's neck and record the measurement.
Pro Tip: If your pup is done growing and measures at exactly 17", we recommend ordering a Medium.
Puppies: Your puppy will grow, likely until they are about a year and a half, but you’ll have a very good sense of their potential adult size by 9 months or so. (Consult your veterinarian or breeder for guidance before purchasing.)
We offer a 45-day exchange policy if you need to adjust sizes. For more information on sizing and training a puppy, click here.
Though there is no maximum acreage for creating a fence, we strongly recommend:
- You have a minimum of 1/2 an acre
- You have at least an 80’ distance from your home to where you’re planning your furthest boundary
- Your fence is at least 80' wide at its narrowest point
Also note that GPS accuracy can vary roughly 3’-10’ throughout the day, so be sure you plan your fence’s boundary to be at least 15’ from hazardous areas like a street.
If you’re not sure if SpotOn can work for you, email us with your address, and any details you’d like us to know about where you plan to use SpotOn. We can help determine optimal placement of your fence!
Do I have to use static correction with the SpotOn Virtual Fence?
No. Click here to train your pup using audible tones only.
Is static correction safe for my pup?
Yes. The SpotOn Virtual Fence system is recognized by trainers and other pet experts as an effective and humane way to train your dog utilizing positive reinforcement. When static correction training is used appropriately it is surprising but not painful to your dog—like shuffling your feet on a carpet and touching a door knob.
Small Breed Dogs
That all depends on the exact size of your pup!
At the moment, our collars come in size medium and large. Size medium fits necks from 13 to 17 inches, and size large fits necks from 17 to 24 inches.
Because there is technology running through the strap of the collar, there is a limitation to the size adjustments that can be made.
If these sizes don’t fit your dog, hang in there! We are in the process of developing a product for smaller dogs. Although we don’t have an official release date yet, we hope to offer it by early 2022. We encourage you to join our mailing list (located at the bottom of our website) in order to stay up-to-date regarding future announcements.
SpotOn Virtual Fence can be used for a puppy, but we recommend your dog be full grown before you purchase a collar. If you choose to use the optional static correction, we recommend you wait until your puppy is over 6 months of age. For puppies under 6 months of age, we recommend target training for your pup as you prepare to set them up on the SpotOn system
For more information on using the SpotOn Fence with your puppy, click here.
Why is there a fee for activating Connectivity/Tracking?
Though the GPS connectivity is included in the base price, an optional subscription fee of $6.95/month per dog is required if you want to receive escape notifications, track your dog and view/name your custom maps on your smartphone. The collar uses AT&T and T-Mobile and your smartphone can use any carrier of your choice.
Keep in mind, both you and your collar must have cell service to receive notifications in real time. That’s why we offer the first two months free— so you can see how much you use it!
Do I need cell service to use the SpotOn Virtual Fence?
No. Since the SpotOn Virtual Fence uses GPS technology to set the containment area, cellular service is not required to create or maintain fences.
However, you do need cellular service if you wish to use optional features that require the collar to communicate with your phone. SpotOn uses AT&T and T-Mobile as our cellular partners, yet your smartphone can use any carrier and still be compatible.
Cellular is required for the following:
- Managing maps from your smartphone
- Receiving notifications: breaches, battery level, returning to containment
Since activating the cellular connection is like giving your pup his own doggie cellphone, both your phone and your pup’s collar must have sufficient service to communicate in real time. To ensure it works for you, we offer the first 60-days of cellular free when you sign up. After that, the service is just $6.95 monthly.
How many SpotOn maps can I make?
You are able to store up to 10 custom maps at a time on your SpotOn collar. With Connectivity active, your maps can be named and viewed on your SpotOn app. Additionally, you always have the ability to create an instant circular perimeter for quick set up.
How long does it take to train a dog to a SpotOn Virtual Fence?
Like humans, all dogs learn at different rates and is dependent on your dog’s temperament. The average training period is two to four weeks. However, some dogs are trained sooner and some take a bit longer. Training your dog to a SpotOn Virtual Fence is an opportunity to bond with your dog utilizing positive reinforcement. Please take our Training Plan Quiz to determine what plan best suits you and your dog
When my dog exits the containment area and then re-enters does it receive a static correction again?
No, your dog only receives static correction when leaving the containment area. Unlike other containment systems, we've programmed the SpotOn Virtual Smart Fence system to remove the static correction feature when your dog is returning to his containment area to continue encouraging positive behavior.
What’s included with the SpotOn Virtual Fence?
Watch our unboxing video here!
In the box you will find...1. SpotOn collar
2. Quick Start Guide
3. USB Charging/Data Cable
4. Wall Charger
5. 2 sets of Static Contact Points (two sizes for pup’s fur)
6. Contact Point Tester & Tightener
7. 50 Training Flags
8. SpotOn Training Target
Can the SpotOn collar be used on Cats or other Pets?
The SpotOn Virtual Fence is intended for use with dogs only.
Is the SpotOn collar waterproof?
Yes, the collar has been tested to work in temperature conditions of -31F through 194F, and is waterproof to IP67 standards, so your pup can swim in the lake, play in the snow, summer heat, and rain with no worries.
How long does the battery last?
Under normal containment conditions, the battery will last for approximately 24 continuous hours depending on use (factors such as the dog's activity level, how much time he spends indoors, and cellular connection can all effect the battery life). While in tracking mode, the battery will last for 8 continuous hours. We recommend you fully charge the battery after each use—just plug the SpotOn collar in each night as you would your smartphone. Note—to conserve power on the SpotOn collar, the tracking feature can be turned off from your smartphone in the event that you cannot immediately begin searching for your dog.
To get better battery life:
Conserve power by turning off tracking from your phone if you cannot immediately begin searching for your dog. It can be turned on when you're ready.
Charge at night. Fully charging the battery after each use—just plug the SpotOn collar in each night, as you would your smartphone.
Know we've got you covered! The screen automatically shuts off after 30 seconds to conserve battery. Turn it on by hitting any button. It has been communicating with GPS satellites all along. Don’t worry! The fence is not off and the collar is not broken. 😊
Can I have more than one dog on my SpotOn Fence™ system?
Yes! After registering your newest collar, use the SpotOn app to share maps between the collars. With both collars turned on and within 10 feet of each other:
1. Select "Manage My Maps"
2. Select the map you wish to share from your current collar
3. Select "Share Map".
You'll be prompted to select your new collar from the drop-down menu and you'll receive confirmation that the map was shared. Simply activate the shared map on your new collar and you'll be good to go!
Learn more about sharing maps.
If you see your GPS icon flip back and forth from green to red while creating or using a map, it could be due to dense tree coverage.
If this sounds like your property, enable “Forest Mode” to increase SpotOn’s GPS sensitivity.
Why is this happening?
When we developed SpotOn we put a capability in place to recognize if your dog is indoors. If SpotOn recognizes your pup is indoors, it will automatically disable GPS as well as all warnings and corrections. This helps preserve battery run time as well as prevents the pup from getting confused. Sometimes in heavy tree cover, SpotOn thinks it’s indoors. Enabling Forest Mode will disable this feature.
To enable Forest Mode:
- Toggle to Forest Mode Off on your collar screen
- Hit Enter
- Display will change to Forest Mode On
- Toggle to Exit (it’s saved!)
When in Forest Mode, SpotOn can no longer recognize if your pup is indoors. So when your pup does come inside (home, barn, garage, etc.), the collar must be removed, the map disabled, and you’ll need to ensure that your fence’s boundaries are at least 80’ away from any structure on your property on all sides.
Why? Now that SpotOn cannot recognize if it is indoors, the collar will experience interference from the walls and roof of your house. That interference can affect the audible tones and static correction being issued indoors and can confuse your pup.
For more information on Forest Mode, click here.
What's in the box?
Ready to check out what's inside? Watch our unboxing video here!
Before you can begin using your SpotOn Fence, you’ll need to read these instructions to set up your system!Follow these steps in order to get started:
- Fit your SpotOn collar to your pup. Watch a quick video.-Charge your battery
- Download the app
- Register your system
- Activate cellular service
- Turn on your collar
- Plan your fence. Watch a quick video.
- Create your first fence. Watch a quick video.
Activate Connectivity & Tracking (cellular coverage for tracking, escape notifications, and map management)
To activate optional Connectivity for $6.95/month for each dog in your family CLICK HERE .
Once your payment details have been entered successfully:
1. Turn off your SpotOn collar
2. Wait 5 minutes
3. Turn on your SpotOn collar*
*NOTE: Power up your SpotOn collar outdoors to more quickly connect to the AT&T and T-Mobile cell towers in your area. If your collar does not get cell service initially, move around your property to try and secure a connection.
Not sure if your collar has cell service? If you see white bars on the collar's screen, you have a cellular connection. If you see NS, you are not yet connected. Walk around your property until your collar is able to connect.
Learn more about connectivity
Create a Map
1. Please see the User Manual or the How to Create a Fence training video for help creating a map. We recommend having at least ½ an acre of property to use the SpotOn Virtual Fence. Like any GPS-based system, boundary lines can vary ay times. Typically, between 3’ and 10’ of variation. For that reason, create your boundary lines at least 15’ from a hazardous area like a road or waterway.
2. Live on a large property or body of water? Check out tips for using the pause feature.
3. Is your property heavily wooded? SpotOn Virtual Fence will work so long as you can see the sky between the trees' leaves. If you are under extremely dense tree cover, enable Forest Mode for increased GPS sensitivity.
4. Once your map is created, test your boundaries! Activate your map and begin walking toward your boundary lines. An alert tone will sound 10’ from the boundary line. A warning tone will sound 5’ from the boundary line. Using the static correction tester, as you attempt to cross over your boundary line (after the warning tone) you will see the tester light up indicating the signal was sent to your static contact points.
Learn how to create additional maps here.
How do family members set up SpotOn on their phones?
You can invite members of your family to share your account and monitor your pup on the SpotOn app. Family members who share accounts can receive notifications and track your pup if they leave containment* but cannot adjust static correction levels. To grant family members access:
1. Select menu
2. Select Account Settings
3. Select Family Member Access
4. Enter an email address
5. Select the check mark to confirm
* Connectivity feature must be activated to grant family access.
Connecting to Bluetooth
Connecting to Bluetooth is a little different than connecting to a mobile speaker, smartwatch, or your car. You will know you have succeeded when the BT symbol on the collar’s screen turns blue!
1. Ensure Bluetooth and Location Services are enabled on your smartphone
2. Power on your SpotOn collar (exit out of any maps/notifications received when powering up the collar) and make note of the white “BT” in the upper left-hand corner of the collar display
3. In the SpotOn app, select the Bluetooth button in the upper left-hand corner of the Training screen (blue circle with white “B”)
4. Select “SO-SPOTON” (or “SO-[your dog’s name]" if Tracking is activated) from the device list
5. The icons should now be displayed in color (they are grey when disconnected) and you can train with your pup or adjust your static correction level. Ensure connectivity on the collar by noting the “BT” on the display has changed from white to blue.
6. Test it out. Select the alert tone, warning tone or, with the static correction tester pressed firmly on top of the static contact points, select static correction and the tester will light up. When you’ve set your static correction level (hit save or the check mark), you’ll see the red number in the upper left-hand corner of the collar display change to the level you have selected on the app.
• If you are trying to adjust the static correction level, ensure that there is no activated map.
• Bluetooth will automatically disconnect after few minutes of inactivity so you will need to reconnect each time you need the Bluetooth connection active.
For more information on connecting to Bluetooth, click here
How do I share maps between collars?
Option 1: Sharing collar to collar
1.On collar receiving the map:
a. Select “System” on your SpotOn collar
b. Select “Share Map”
c. Select “Receive Map”
2. On collar sending map:
a. Select "System” on your SpotOn collar
b. Select “Share Map”
c. Select the map from your list
d. Select “Send”
Note - You must be within 10' of each other to share a SpotOn map between collars.
Option 2: Sharing via smartphone
a. Ensure both collars have cell service
b. Deactivate any active maps on both collars
c. Select “Manage my Maps” from the SpotOn App
d. Select the pet/collar that has the map you want to share
e. Select check box next to the map you want to share
f. Select “Share map”
g. Select the pet/collar you want to receive the map
Once shared on your smartphone, allow the collar time to receive and download the map. Select “Select Maps” on the receiving collar to view and confirm the map has been downloaded.
Why can’t I see my maps on my phone?
You must activate Connectivity. Activate 60 days of free connectivity here.
If you have already activated Connectivity, both the SpotOn collar and your smartphone must have cell service in order to communicate.
1. Power down the SpotOn collar
2. Wait 5 minutes
3. Reboot the SpotOn collar outdoors
4. Do not allow any maps to activate while rebooting
5. Allow the collar to search for AT&T and T-Mobile cell service in your area
6. Once your collar has cell service, allow the collar time to upload your map information to your smartphone
Not sure if your collar has cell service? Not sure if your collar has cell service? If you see white bars on the collar's screen, you have a cellular connection. If you see NS, you are not yet connected. Walk around your property until your collar is able to connect.
If Connectivity is active and you’re in an area with poor cell service, find a location with better AT&T and T-Mobile service to download your maps to your smartphone.
Training with the SpotOn collar
How do I train my dog to the SpotOn Virtual Fence?
Because every dog is unique, SpotOn Virtual Fence offer three distinct training programs designed to work with a range of canine abilities and personalities. Take the Training Quiz or explore our plans HERE to determine which best for you and your pup.
Like humans, all dogs learn at different rates. The average training period is two to four weeks. However, some dogs are quicker while some take a bit longer. Training your dog with the SpotOn Virtual Fence™ system is an opportunity to bond with your dog utilizing positive reinforcement.
How do I fit the collar to my dog’s neck?
Undo the clasp and place the collar around dog’s neck to gauge the fit. Unfasten the buckle, slide it to a location that feels appropriate for your dog’s neck size, and snap the buckle into the nearest hole. The collar should fit snugly and allow you to comfortably fit two fingers between the collar and your dog’s neck next to the static contact points. Once you have the proper fit on your dog, tuck the excess strap underneath. Ensure that the digital display is facing the ground under your pup’s chin and the GPS antenna is on the back of the dog’s neck facing the sky. Watch a video here.
Using optional static correction
Following one of our three SpotOn training plans, you’ll be instructed on when to introduce optional static correction for the first time. Static correction should always start at level one and be increased by one level at a time. See SpotOn Training Video: The Use of Static Correction for more information.
What boundary warnings does my dog hear from the SpotOn collar before receiving an optional static correction?
The collar makes a series of audio warnings. When your dog approaches the perimeter he will hear an alert tone. If your dog progresses past the initial boundary he will hear a harsher sounding warning tone. Our SpotOn training programs teach your dog to respond to the alert and warning tones before crossing the perimeter, but as all dog owners know, dogs can have a mind of their own. The final warning is an optional static correction that is intended to quickly get your dog's attention. Learn more about when your dog will hear the tones.
Can I adjust the volume on the collar if I can’t hear the tones/beeps?
Dogs have sensitive ears, so the SpotOn system’s audible tones are set at the safest level for your pooch and cannot be adjusted.
This means that humans may sometimes have a hard time hearing the tones, but don’t worry, your pup can hear them!
GPS boundary variations
On average, the typical variance is about 3-10’ throughout the day and about 15’in extremely dense tree coverage. For that reason, we recommend you leave at least a 15-foot buffer zone between your boundary and any unsafe areas (like a road).
As long as you have the buffer in place, this boundary variation is no big deal for your pup. Why? Since SpotOn was developed with portability in mind, our training programs are focused on the teaching your pup the audible tones, not visual cues. Your pup will hear their first notification 10’ from the boundary, and once trained, this tone will remind the pup to retreat back safely within the boundaries of the contained area. This makes traveling with your dog a breeze and the occasional boundary shift practically unnoticeable for your pup.
We are thrilled with the popularity our SpotOn Virtual Fence has experienced over the past few months, and are working hard to respond to your inquiries as quickly as possible. Please allow at least one business day for response time - our team is working tirelessly to get back to you!
You can speak with a member of our SpotOn Training Team Monday – Friday 9:00am to 5:00pm ET at 603-488-1504 or by emailing Training@spotonfence.com. Looking for a trainer to work with your pup at home? Check out our network of SpotOn Certified Trainers.
Tracking with the SpotOn app
How do I track my pup?
You must have tracking activated to see your dog's location and track him. Click here to activate tracking.
1. To keep track of your dog while a map is active, select “Where’s My Pet” to see where on the property your pup is. Their location will not continuously update but you can select the paw print to check in as needed.
2. If your pup exited containment, select “Where’s my pet” and use the magnifying glass to enter Tracking mode. Once you are in the tracking screen, you will see breadcrumbs, or a trail of where your pup has been. Need to find them on foot? Use the compass. Driving to their location? Use the directional icon for turn by turn directions.
Tip – Need time to reach your pet’s current location? Conserve battery power on the collar, by shutting off Tracking mode until you need it again.
"Collar is off or not connected to the cellular network.”
There are a few reasons you may see this notification.
1. The collar is off
2. The collar is on but it does not currently have cellular service.
If you have not activated Connectivity, you can disregard this notification by selecting “OK”. If you have activated the Connectivity feature, your collar is currently in an area with poor AT&T/T-Mobile cell service. As the collar moves around your property it will continue to try connecting to the closest AT&T/T-Mobile cell towers.
(Note that while the SpotOn collar uses AT&T and T-Mobile 3G networks (not Verizon networks) to track your pup, the collar's tracking function is compatible with your phone regardless of which cell carrier you use.)
3. If your collar has service, you should see white bars like a smartphone to the right of the letters “BT” on your collar display. If you see “NS” your collar has no service.
Training icons grayed out
If the training icons are grayed out, you are not connected to Bluetooth. To connect and use the training feature or adjust static correction, follow these steps:
1. Deactivate any active maps on the SpotOn collar
2. Select the blue Bluetooth icon from the SpotOn app
3. Select SO-SpotOn or SO-[dog name] from the list of available devices
4. Select “Training”
5. Icons should now be in color and the letters “BT” on your collar should be in blue (will display in white when disconnected)
Note: Bluetooth will automatically disconnect when not in use for several minutes or when a map is activated.
For more information on connecting to Bluetooth, click here
Why won’t my dog’s name and phone number appear on the collar?
Connectivity must be activated to see this information. Once you’ve activated Connectivity, please allow your collar time to send the information from your smartphone to your collar by deactivating any active maps and ensuring your collar has cellular connection. How do you know if your collar is connected? If your collar has service, you should see white bars like a smartphone to the right of the letters “BT” on your collar display. If you see “NS” your collar has no service. *
Why are my maps not showing up on my phone?
Connectivity must be activated to see your maps. Once you have created a map, please allow your collar time to send the information to your smartphone by deactivating any active maps and ensuring your collar has cellular connection. How do you know if your collar is connected? If your collar has service, you should see white bars like a smartphone to the right of the letters “BT” on your collar display. If you see “NS” your collar has no service. *
Invalid map/map won't save
When creating a map, you cannot cross your own path (walk over a boundary you have already created). We recommend stopping a few yards short of where you started your map and saving—the SpotOn system will automatically connect your beginning point with your end point to make an enclosed area. If you are on a large property (over a few acres) we recommend using the Pause feature to create your map. Read more about Pause here: Tips for using the pause feature.
To watch a video on making maps, click here.
How do I connect to GPS?
It’s automatic! Just make sure you are outdoors and the collar’s antenna (round disc towards the male end of the buckle) is pointed towards the sky and is not covered by your hand. The letters GPS on the screen should turn from red to green.
Why does my map appear different on app (or appear in another country)?
Visual errors can occur when your SpotOn collar is an area with poor cell service and is unable to report all of the information to your smartphone. Your collar will continue to search for a quality cellular connection in your area to report the corrected visual information to your phone. The map you created remains exactly the same and is stored in the collar correctly. If you still experience issues, please reach out to SpotOn Support Team at Support@spotonfence.com for additional assistance.
If your collar has service, you should see white bars like a smartphone to the right of the letters “BT” on your collar display. If you see “NS” your collar has no service. *
How do I transfer my SpotOn Virtual Fence to another user?
If you want to give someone the gift of freedom and transfer ownership of your SpotOn system, it's easy to do! Simply follow this link to complete a form, and once your request is finalized, you’ll receive a confirmation email.
How do I update or cancel my Connectivity/Tracking subscription.
Please note, when you discontinue your tracking feature you will no longer receive notifications if your dog breaches containment. Additionally, you will no longer be able to track your dog or control your maps from your smartphone. Unfortunately, if your pup does breach containment and needs to be tracked, this feature cannot be activated as the collar requires a reboot before for first use. If you are certain you would like to discontinue this service, please follow the directions here.
How do I update the software on my SpotOn collar?
How to I restore my collar to factory settings?
At this time, it is not possible for you to restore your collar to factory settings. If you are experiencing issues with your system, please reach out to us for technical support.