Contact SpotOn Customer Service
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Quick Answers & Fixes
Looking for a quick solution? These are our most frequently used help articles for resolving common issues and answering setup questions.
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Getting Started & Account Setup
Can multiple people manage my dog's collar?
How do I activate my SpotOn collar?
How do I activate or purchase a cell service subscription?
I have multiple dogs. Do I need 2 separate systems?
What happens if I don’t use the cell plan and the dog gets out?
What is the difference between the Nova and Omni editions?
When does the subscription start? -
GPS, Connectivity & Troubleshooting
Other ways to Reach SpotOn
Customer Service and General Inquiries
Call 1.603.488.1504 or 1.833.952.1960 (toll free), Monday - Friday 8am - 5pm ET, and Saturdays 9am - Noon ET, to reach a live agent. Email support@spotonfence.com or start a live chat anytime.
As a small business, based 100% in the USA, we are one small team that handles new customer inquiries, technical support, as well as setup and training questions. Please allow for one business day response time.
Quick Links
- Purchase a cellular subscription
- Return your SpotOn Fence
- Refer a friend with SpotOn's Referral Program
Inquiries