One Year Non-Transferrable Product Warranty
Every SpotOn Fence comes with a one-year, non-transferable warranty covering manufacturer's defects. We will either repair your collar or replace it with a refurbished unit. All refurbished SpotOn Fences undergo a stringent refurbishment process and quality protocol prior to distribution. They meet the same quality standard as a new product.
Because we can repair most problems with the collar, we do not send replacement collars until we get the faulty collar back for inspection.
Accident Forgiveness Policy
We understand that dogs are dogs, and accidents can happen. If the collar is damaged by your dog or by accident, we offer a one-time, no-questions-asked refurbished warranty repair. If your collar falls off your dog on your property, we can help you locate it remotely. We offer a one-time refurbished replacement if it still can’t be found.
Please have your order number ready when calling. If your product is not eligible for a warranty, we offer repairs. Please see below for more information.
Warranties will be processed within THREE to FIVE BUSINESS DAYS of delivery to our facility.
Contact us at 603-488-1504 or email@example.com. We’re availableMonday - Friday 9:00 am - 6:00 pm ET and weekends by appointment.