SpotOn’s Five Star Guarantee

Five Star Guarantee Badge

We strive to make the most accurate and reliable GPS dog fence available, so all SpotOn dogs can live life unleashed. But dogs will be dogs and accidents happen.

Thankfully, every collar we sell comes with our FIVE STAR GUARANTEE.

Why People Love Our Five Star Guarantee

90 Days Returns

We offer the lengthiest return policy among competitors! Our goal is to give you and your dog ample time to ensure SpotOn works for you.

Award Winning Customer Support


We are a recognized Certified Customer Experience Provider by the Customer Service Institute of America and each representative is a Certified Customer Experience Professional.

Accident Forgiveness

We offer a one-time, no-questions-asked refurbished warranty repair. If your collar falls off your dog on your property, we can help you locate it remotely. Plus, you’ll get a a one-time refurbished replacement if it still can’t be found.

1 Year Warranty

Every SpotOn Fence comes with a one-year, non-transferable warranty covering manufacturer's defects. We will either repair your collar or replace it with a refurbished unit. All refurbished SpotOn Fences undergo a stringent refurbishment process and quality protocol prior to distribution. They meet the same quality standard as a new product.

Free Dog Training

Trouble with training? We offer a free 30-minute virtual consultation with a SpotOn-certified trainer.

The Most Verified 5-Star ⭐ Reviews