Before processing a return, warranty, or cancelation, please read information below

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SpotOn 45 Day Satisfaction Guaranteed Exchange, Return, and Refund Policy

If you are not completely satisfied with your SpotOn Fence, contact SpotOn customer support within 45 days of your date of purchase to request a full product refund (shipping and handling not included).  

 If you would like to speak with us, contact us Monday - Friday 9:00 am - 5:00 pm ET at 603-488-1504 or at support@spotonfence.com. We are happy to answer any questions or provide one-on-one support with set-up, troubleshooting, or training issues if you would like to continue using SpotOn. 

 

In order to qualify for a full refund, you must meet all of the following conditions: 

 

  • Submit a RETURN REQUEST within 45 days of purchase to get a Return Merchandise Authorization (RMA). Click the button above to request an RMA number. 
  • To avoid a $50 restocking fee, any returned product(s) must be packed in the original packaging including all accessories and kit contents that shipped with the product. Accessories Include:  
    • SpotOn Virtual Smart Fence collar in original box with tray inserts
    • Static Correction Points (x2 Sets) 
    • Static Correction Tester Wall, Charging Port & Cable 
  • Restocking fee on incomplete returns will be taken from the total refund amount. 
  • Product must be in original working condition and re-sellable. This means free from bites, punctures, dents, tears, water incursion, tampering, magic marker/pen markings, etc. (determined by our sole discretion). 
  • We must receive the return within 10 days after issuance of the RMA with the RMA number clearly written on the outside of the box.  
  • Customer is responsible for shipping charges and shall assume all risk of loss or damage to the Product while in transit to SpotOn. We recommend that you use tracking and insurance services for your protection. 
  • Shipping and handling charges (e.g., state, customs, VAT) are not refundable. Any return sent back freight collect will be refused. 
  • Expedited shipping charges incurred by customer at date of purchase are non-refundable.  
Refund Exclusions 

 

  • The product was not purchased from an authorized seller. 
  • The product was subjected to accident, abuse or misuse, or was not used in accordance with SpotOn’s safety, operation, and maintenance instructions. 
  • The product was tampered with including, without limitation, any modification, repair, or disassembly. 
  • The product was defaced including, and without limitation, non-removable marks, engravings, and inscriptions (permanent marker, pen, pencil, paint, etc.) 
  • The product was damaged due to dog-induced damage, accident, abuse, misuse, water, flood, or fire. 
  • The product was subject to extreme acts of nature such as a lightning strike. 
  • The product is damaged or not in re-sellable condition, as determined at our sole discretion, we retain the right to either refuse acceptance of such return or charge a restocking fee of 50% of the original price of the SpotOn product purchased. 
Refunds will be processed and paid within 2 weeks of receipt of the product and review of the product contents. 

 

SpotOn may refuse to provide an exchange or refund for any product that is not in its original condition.  If SpotOn refuses to provide an exchange or refund on a product due to poor condition of the product, the customer will be notified and they can request the product be shipped back at their cost. SpotOn must receive the request to ship back the product within 20 days of notification of refusal of the exchange or refund. 

 

 

 

SpotOn One Year Non-Transferrable Product Warranty 

Every SpotOn collar comes with a one-year, non-transferable warranty covering manufacturer’s defects, assuming normal use in accordance with SpotOn’s product documentation. To return a product due to a manufacturer defect, contact us Monday - Friday 9:00 am - 5:00 pm ET at 603-488-1504 or via email at support@spotonfence.com to obtain a Return Merchandise Authorization (RMA). Please have your order number ready when calling.   

 

  • Purchaser must provide SpotOn with a copy of the receipt stating the product purchased, amount paid, and date of purchase. 
  • A Return Merchandise Authorization (RMA) number must be requested from our customer service team within the one-year warranty period. 
  • We must receive the warranty within 10 days after issuance of the RMA with the RMA number clearly written on the outside of the box.  
  • Customers are responsible for shipping charges and shall assume all risk of loss or damage to the Product while in transit to SpotOn. We recommend that you use tracking and insurance services for your protection. 
  • Shipping and handling charges and taxes paid (e.g., state, customs, VAT) are not refundable. Any return sent back freight collect will be refused. 
Warranty Exclusions 

 

 

  • The product was not purchased from an authorized seller. 
  • The product was subjected to accident, abuse or misuse, or was not used in accordance with SpotOn’s safety, operation, and maintenance instructions. 
  • The product incurred damage including, but not limited to, bites, punctures, dents, tears, water incursion, tampering, and the like. 
  • The product was tampered with including, without limitation, any modification, repair, or disassembly. The product was damaged due to dog-induced damage, accident, abuse, misuse, water, flood or fire. 
  • The product was subject to extreme acts of nature such as a lightning strike. 
This warranty is void if it is found that the product was used outside of its intended use, or the product was not purchased from an authorized seller.  In honoring the warranty, SpotOn will repair the defective product or, at its discretion, replace the defective product with a new or refurbished unit. SpotOn will warrant all repairs and replacements for the remainder of the initial, non-transferrable warranty period. The repaired or replaced item will be shipped to the customer, at SpotOn’s expense, no later than thirty (30) days after SpotOn receives the defective product.  Replacement of any product will not extend the applicable warranty period.
 
All products that are replaced will become the property of SpotOn. 

 

 

SpotOn Order Cancellation and Change Policy 

We strive to process and deliver your orders in an efficient and timely manner. If you need to cancel or change an order after it has been placed, please contact us Monday - Friday 9:00 am - 5:00 pm ET at 603-488-1504 or via email at support@spotonfence.com.  Please have your order number (provided at checkout) readily available. We will assist you regarding options for canceling or modifying your order. If your order cannot be canceled or modified, please follow our 45 Day Satisfaction Guaranteed Return Policy for a full product refund.    

Limitation of Liability 

The customer assumes all risks and liabilities associated with the use or misuse of this product. In no event shall SpotOn be liable for any direct, indirect, punitive, incidental, or consequential damages or any damages arising out of or connected with the use or misuse of this product where the product includes the hardware and software to include but not limited to embedded software, smartphone applications, and website. 

SPOTON’s SOLE LIABILITY FOR ANY DEFECTIVE PRODUCT IS LIMITED SOLELY TO THE REPAIR OR REPLACEMENT OF PRODUCT PURSUANT TO THIS WARRANTY.  SPOTON RESERVES THE RIGHT TO REPLACE ANY REPAIRABLE PRODUCT OR PARTS WITH NEW OR REFURBISHED PARTS.  

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL SPOTON OR ITS SUPPLIERS/LICENSORS BE LIABLE TO USER OR ANY THIRD PARTY FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR INDIRECT DAMAGES (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE), WHICH INCLUDE, WITHOUT LIMITATION, DAMAGES FOR PERSONAL INJURY, LOST PROFITS, LOST DATA AND BUSINESS INTERRUPTION, ARISING OUT OF THE USE OF, OR INABILITY TO USE, THE SERVICE, ITS CONTENT OR PRODUCTS, OR ANY OF ITS THIRD PARTY CONTENT AVAILABLE THROUGH THE SERVICE, EVEN IF SPOTON HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING CONTAINED HEREIN TO THE CONTRARY, THE ENTIRE LIABILITY OF SPOTON AND ITS SUPPLIERS/LICENSORS TO A USER FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE) IS LIMITED TO, AND SHALL NOT EXCEED, THE AGGREGATE AMOUNT ACTUALLY PAID BY USER FOR ACCESS TO AND USE OF THE PRODUCT AND SERVICE IN THE TWELVE (12) MONTHS PRIOR TO THE EVENTS GIVING RISE TO A CAUSE OF ACTION AGAINST SPOTON. 

THE SPOTON VIRTUAL SMART FENCE™ HAS BEEN DESIGNED WITH THE MOST ADVANCED, RELIABLE COMPONENTS AND BEST PRACTICES KNOWN.  NO COLLAR, OR FOR THAT MATTER NO FENCE, PHYSICAL OR VIRTUAL, CAN COMPLETELY PREVENT A DOG FROM ESCAPING A CONTAINMENT AREA OR PREVENT PERSONS FROM ENTERING A CONTAINMENT AREA AND TAKING A DOG, AND SPOTON IS NOT RESPONSIBLE FOR SUCH OCCURRENCES OCCURRING.  SPOTON’S PRODUCT IS NOT A REPLACEMENT FOR (I) COMMON SENSE OR INDIVIDUAL RESPONSIBILITY; (II) FOR A PET OWNER’S TRAINING OF HIS/HER PET OR AN OWNER’S DILIGENCE TO CONTAIN A PET WITHIN A DESIRED AREA.  

SPOTON’S PRODUCTS ARE NOT A SOLID BARRIER AND WILL NOT WORK, AS INTENDED, WITHOUT PROPER TRAINING.  FURTHER, SPOTON’S PRODUCTS ARE NOT FOR USE WITH VICIOUS ANIMALS OR GUARD DOGS. IF YOU BELIEVE YOUR DOG MAY POSE A THREAT TO OTHERS, DO NOT USE THIS SYSTEM. SPOTON IS NOT RESPONSIBLE FOR HARM, INJURY, OR DEATH OF THE DOG FOR ANY REASON TO INCLUDE BUT NOT BE LIMITED TO EXCESSIVE ELECTRONIC STIMULATION, INJURY OR DEATH WHILE IN A CONTAINMENT AREA, INJURY OR DEATH OUTSIDE A CONTAINMENT AREA, FAILURE TO LOCATE DOG, THEFT OF THE DOG, OR ANIMAL ABUSE. 

Governing Law 

This Limited Warranty & Limitation of Liability shall be governed by the laws of the State of New Hampshire and by the laws of the United States.

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