SpotOn Support

If your dog is in an area with dense tree cover, the collar will sometimes think it is indoors and will turn off tones and static correction. Turning Forest Mode on keeps alerts active while enhancing GPS sensitivity. Learn More about Forest Mode.

Hold your SpotOn Collar with the antenna facing up at chest height to keep GPS connection. For optimal fence performance, avoid walking too close to buildings or overhead structures when creating maps. Start and stop the map a minimum of 80' from the structures, so the collar's antenna can view as much of the sky as possible.

Ensure your fence is at least 80 feet wide at it's narrowest location. Why? This way your pup has plenty of room to roam! Since SpotOn tones begin about 10 feet from the fence's boundary, this will give your pup plenty of space to move within his fence. If your fence is too small, your dog can hear the tones throughout the entire area, and can become confused—this makes learning difficult, and will result in less effective containment.

The SpotOn System works best when the property is at least 1/2 acre but can be situated on smaller lots depending on the property's layout. If you are unsure if SpotOn is right for your yard, give us a call or send us a screenshot of your property and we can provide guidance on the best way to situate a map.

Create your virtual smart fence at least 15' away from hazardous areas to create a buffer zone between the intended boundary and the off-limits area. This will account for any slight movement in the boundary due to natural GPS shift.

Setting your perimeter at least 15' away from hazard areas ensures that, in the event of the occasional shift, your dog will remain contained in a safe area.

Never create a boundary within 80' of the side of a home or other tall structure (such as a wall). Due to slight variations in GPS accuracy and performance, a perimeter set too close to a structure could wind up cutting your dog off from a portion of your yard or other containment area.

If you don’t have time to walk a detailed perimeter map, or just need a quick way to keep your pup close to you, use the SpotOn Collar’s “Perimeter” feature to set a circular perimeter around your current location. Circles can range from 20 to 1,000 meters.

Learn more about creating circle maps.