Getting Started with SpotOn
A GUIDE FOR AMAZON PURCHASES
Thank you for choosing SpotOn, proudly made in our backyard for your backyard. We’re a small New Hampshire company here to help you and your dog live life unleashed. Your satisfaction is our number one priority. If SpotOn doesn’t meet your expectations, please contact us and we’ll make it right.
Setup
Follow the steps below, or watch our set up video—a complete guide to setting up your SpotOn GPS Fence system.
Watch Video CTA PLACEHOLDER (need finished onboarding video to be uploaded to media library)
One-on-one setup consultation
Take advantage of a private setup consultation with a SpotOn expert. We’ll cover account setup, creating a fence, adding a home zone, activating tracking, and we’ll answer all your questions. Email
Add a Subscription
Our GPS fences work without a subscription or cell service, but with a subscription, you can see your dog’s location or call them home.
While tracking plans are a good fit for many, it's not a good fit for all. For instance, it may not be the best fit if you live in an area that is known to have little to no cellular coverage. Take our quiz for a quick recommendation.
Complimentary Training Session
GPS collars don’t work without training. Your dog has to learn how they work. That’s why we offer a free, private 30-minute session with a SpotOn-certified dog trainer.
💡 PRO TIP - Take advantage of the setup session prior to requesting training support. There are some painpoints that may be fixed with our support team, so you can preserve your free training for when it counts.
Email support@spotonfence.com to schedule your session.
Support
As a small business based 100% in the USA, we are one small team that handles new customer inquiries, technical support, as well as setup and training questions.
Call 1.603.488.1504 or 1.833.952.1960 (toll free) - or email support@spotonfence.com.
SpotOn stands behind its products and has built our five-star guarantee so you can feel confident in your purchase and ensure it works for you.
One-year warranty. One free replacement.
Problem with your collar? We’ll repair or replace it. Need a new charger, straps, or an extra buckle? We got you. Ran over your collar with your tractor? We offer one free replacement, no questions asked (but tell us if it’s an interesting story).
90-day Return Window
Submit the form below to register for a 90-day courtesy return. This will override Amazon’s standard 30-day return policy and provide you and your dog ample time to ensure SpotOn works for you.
We're Here to Help
Our award-winning customer service reps are not only product experts, they’re dog people too! Please reach out if you experience...
- Battery life lasting less than 18 hours: We’ll tell you more about extending battery life
- Collar alerts inside the house: We’ll walk you through setting up a home zone
- Delayed notifications: We’ll help you troubleshoot
- Questions about GPS technology and how to use the collar
- Trouble adding your family to the app: We’ll help set it up help you troubleshoot
Visit our robust Customer Support FAQs and explore some of our top questions below.
Visit Support FAQsFrequently asked questions
Visit our robust Customer Support FAQs and explore some of our top questions below.
Visit Support >