One-on-one setup consultation

Take advantage of a private setup consultation with a SpotOn expert. We’ll cover account setup, creating a fence, adding a home zone, activating tracking, and we’ll answer all your questions. Email support@spotonfence.com to schedule your consultation.

Add a Subscription

Our GPS fences work without a subscription or cell service, but with a subscription, you can see your dog’s location or call them home.

While tracking plans are a good fit for many, it's not a good fit for all. For instance, if you live in an area that is known to have little to no cellular coverage, a tracking plan will not be a good fit. If you have questions about whether or not a tracking plan is a good fit for you, call customer service at 603.488.1504 or email support@spotonfence.com.

Complimentary Training Session

GPS collars don’t work without training. Your dog has to learn how they work. That’s why we offer a free, private 30-minute session with a SpotOn-certified dog trainer.

Email training@spotonfence.com to schedule your session.

Support

As a small business based 100% in the USA, we are one small team that handles new customer inquiries, technical support, as well as setup and training questions.

Call 1.603.488.1504 or 1.833.952.1960 (toll free) - or email support@spotonfence.com.

Proudly Offering a FIVE-STAR GUARANTEE

SpotOn stands behind its products and has built our five-star guarantee so you can feel confident in your purchase and ensure it works for you.

One-year warranty. One free replacement.

Problem with your collar? We’ll repair or replace it. Need a new charger, straps, or an extra buckle? We got you. Ran over your collar with your tractor? We offer one free replacement, no questions asked (but tell us if it’s an interesting story).

90 Days Returns

Submit the form below to register for a 90-day courtesy return. This will override Amazon’s standard 30-day return policy and provide you and your dog ample time to ensure SpotOn works for you.

Frequently asked questions

Our award-winning customer service reps are not only product experts, they’re dog people too!Please reach out if you experience...

• Battery life lasting less than 18 hours: We’ll tell you more about extending battery life
• Collar alerts inside the house: We’ll walk you through setting up a home zone
• Delayed notifications: We’ll help you troubleshoot
• Questions about GPS technology and how to use the collar
• Trouble adding your family to the app: We’ll help set it up

Visit our robust Customer Support FAQs and explore some of our top questions below.

QUICK LINKS 

• The collar won’t turn on or charge.
• I’m not sure if static correction is working.
• The app indicates a poor GPS signal.
• I can’t adjust the sound on the collar.
• I’m not receiving notifications. I’m not able to activate tracking or refresh my dog’s location.
• What do the LED status indicators lights on the collar mean?
• The app keeps logging me out.
• The collar needs to be updated.
• How long does the battery last? How long does it take to charge?
• How do I activate or purchase a cell service subscription?
• How do I see two or more dogs when tracking?
• Where can I find training support for Livestock Guardian Dogs?