Getting Started with SpotOn
We are so excited that you chose SpotOn to help contain your dog - congratulations on taking the first step to living life unleashed! To help you get started, below you’ll find a list of items to review before unleashing your dog in your first GPS fence.
Setup
1. Getting Started with SpotOn
Install static contact points (optional) and adjust the strap to fit snuggly around your dog’s neck so the points are touching the dog’s skin and you can fit one finger between the collar and your dog.
⚠️ I️MPORTANT: Trim excess strap with scissors.
2. Charge the collar
Connect the charger cable to the charging base. Place the collar in the charging base and push down with force to insure the collar contacts the charging points in the base.The light will blink green for 10 seconds when charging. Charging takes about 90 minutes. Battery level will display in the app.While charging, press the power button once for charge status. Blinking green means it’s still charging. Solid green indicates it’s fully charged.
3. Turn on the collar
The collar will turn on when fully seated in charging base.To manually power on/off: press and hold the power button until the LED lights stop flashing (5-10 seconds).
4. Download the SpotOn GPS Fence app
Download the app and follow the instructions to create your fence and train your dog.
5. GPS initialization
Before you create a fence, take the collar outside for a few minutes to receive GPS signals. Once the app is connected to the collar (via Bluetooth) the app will display the number of GPS satellites it’s receiving and provide overall signal strength.
Create a Fence
It's easy to set up a fence with SpotOn. Watch this quick video or visit our FAQs for written instructions.
Train Your Dog
Training sessions are a great opportunity to spend time bonding with your dog and are designed to be fun. Training involves two 15-minute sessions each day over the course of 1-2; however, dogs are unique in temperament and learn at their own pace.
Open the app and follow the training props, and view our Training for a preview of what's to come!
The Most Verified 5-Star ⭐ Reviews
Nicole O.
“This has changed my life. I feel comfort knowing I can let my dog out and not have to worry about where she is. She took to the training right away. This is a hassle free fence system. Thank you for allowing my dog to be free and be a dog…
David W.
“The collar itself is well made and in only 3 weeks of training Archie was wondering the property leash free. It is in my opion well worth the investment and I would recommend buying this product…
Patrick S.
“Works great! Was easy to set up and the training guide was perfect. Our dog quickly learned the fence area and remains safely inside without worrying…
ALL CUSTOMER REVIEWS
Proudly Offering a FIVE-STAR GUARANTEE.
SpotOn stands behind its products and has built our five-star guarantee so you can feel confident in your purchase and ensure it works for you.
90 Days Returns
We offer the lengthiest return policy among competitors! Our goal is to give you and your dog ample time to ensure SpotOn works for you.
1 Year Warranty
Covers manufacturing defects. View full policy here.
Accident Forgiveness
Dogs are dogs and accidents can happen. We offer a one-time, no-questions-asked refurbished warranty repair. If your collar falls off your dog on your property, we can help you locate it remotely. We offer a one-time refurbished replacement if it still can’t be found.
Free Dog Training
Trouble with training? We offer a free 30-minute virtual consultation with a SpotOn-certified trainer.
Support
As a small business based 100% in the USA, we are one small team that handles new customer inquiries, technical support, as well as setup and training questions.Reach us by phone, chat, or email.
- Phone: 1.603.488.1504
- Toll Free: 1.833.952.1960
- Email:
support@spotonfence.com
Frequently asked questions
Visit our robust Customer Support FAQs and explore some of our top questions below.