RECURRING PAYMENT DICLOSURE

AUTOMATIC CREDIT/DEBIT CARD/PAYPAL PAYMENT METHOD AGREEMENT

By signing up for (subscribing to) SpotOn Fence’s cellular plan you are accepting this Agreement and authorizing an automatic recurring payment to OnPoint Systems, LLC (“OPS”) through your credit, debit or PayPal account (the “Automatic Recurring Payment Method”).

AUTOMATIC RECURRING PAYMENT FAILURE

If payment of your Automatic Recurring Payment Method is declined, your subscription will be cancelled and access to SpotOn’s subscriber-only content will denied. You will be notified of upcoming payments three days prior to the charge. If your payment method needs to be updated, you must complete the update through our self-serve portal before your subscription renews.

 

To prevent an unnecessary break in service, OPS bills in advance for all recurring charges. If payment can not be processed, your service will be suspended and you will need to purchase a new subscription. The most current fee structure can be found on our website, here. 

 

OPS reserves the right to permanently terminate your subscription service (deactivate your device’s SIM card) if payment has not been received for three (3) years. Prior to such deactivation OPS will attempt to notify you at your last known phone number or email address and offer you the opportunity to maintain your SIM card viability for an additional 3 years, for a one-time fee.

CANCELLATION OF AUTOMATIC RECURRING PAYMENT METHOD

You agree that any Automatic Recurring Payment Method authorization shall remain in effect until withdrawn by you in writing, through our self-service portal, or canceled by OPS. 

If a subscription is canceled, refunds (if applicable and approved by OPS) are provided for the paid subscription period at the point when the subscription cancellation takes effect. 

The subscription will remain in effect until you provide written notice of cancellation, or you have canceled it on our self-serve portal. A cancellation notice will not take effect in the event the account has a balance due. All balances must be paid in full, up through the date of cancellation, before a subscription may be canceled. 

Cancellations will be processed as follows:

  • Under a month-to-month subscription plan, the cancellation will occur as of the month immediately following the cancellation being processed.     
  • Under the one and two-year subscription plans, the plan will be transferred to a monthly plan, the user will be responsible to pay for the months used at the monthly rate of $9.95, and receive a refund for the difference. (For example, you are charged $142.80 at point of purchase for a two-year subscription and cancel after four months. You will be charged for four months of service at the rate of $9.95 per month ($39.80). This will result in a refund of $103.)

Once the cancellation is processed, your collar will not have cellular service and you will not be able to track your dog.

 

CHANGING AUTOMATIC RECURRING PAYMENT METHOD

You may change the payment details of your Automatic Recurring Payment Method by visiting self-service portal and updating your account information or by calling us at 1.603.488.1504.

REACTIVATING AUTOMATIC RECURRING PAYMENTS

You may reactivate a cellular subscription for your SpotOn Fence at any time. To reactivate, visit our subscription page to purchase a new subscription, and follow the instructions sent via email.

SERVICE SUSPENSION

OPS reserves the right to suspend service in the event of misuse or investigation of misuse. During this suspension period, your Automatic Recurring Payment will be suspended. OPS does not take responsibility for any damages, injury, death, or liabilities due to the suspension of service. You are responsible for your pet and the product without regard to the status of the service.

Misuse may be defined as:

  1. Use of the Product or Service outside of its intended, prescribed, or authorized use
  2. Use for unlawful or fraudulent purposes
  3. Any use that interferes with or disrupts the cellular network
  4. Resale of the Service
  5. Failure to make all required payments when due
  6. An unauthorized modification of the Product or Service.

SERVICE LIMITATIONS

The service is not available for resale. Pricing, promotions, restrictions, and terms are subject to change and may be modified, or terminated at any time. We will provide you with advance notice of changes to any of these items prior to a change being made. You will have the option to accept or opt out of the service. Coverage and service are not available everywhere. You get a usage allowance for services provided. If you exceed the allowance, your service(s) may be restricted or terminated. OPS will notify you if you are at risk of exceeding your monthly allowance.

Updated August 31, 2024